Cancellation conditions according to ÖHVB

Cancellation without cancellation fee:

Both contracting parties, i.e. the guest and the accommodation provider, may cancel the accommodation contract without paying a cancellation fee up to three months before the agreed date of arrival of the guest at the latest.
Please note: The cancellation declaration must be received by the contractual partner within the deadline.

If the guest does not appear by 6 p.m. on the agreed day of arrival and no later time of arrival has been agreed, the accommodation provider has the right to withdraw from the contract. However, if the guest has paid a deposit, the room must be reserved by 12 noon of the following day at the latest.

Cancellation with cancellation fee:

Either party may withdraw from the contract up to one month before the agreed arrival date of the guest at the latest. In this case, however, a cancellation fee equivalent to the room rate for three days must be paid.
Please note: Here too, the declaration of cancellation must be received by the contractual partner within the deadline.

Even if the guest does not use the ordered rooms or the pension services, they are still obligated to pay the fee. However, the accommodation provider must deduct what he has saved by not making use of the room (this is usually 20% of the room price and 30% of the board price) or what he has received by subletting the room.
Please note: There is a so-called duty to mitigate damages. The Proprietor shall endeavor to rent out the unused rooms to other parties.

Place of jurisdiction:

Legal disputes shall be decided by the court with subject-matter and local jurisdiction for the accommodation establishment .
Exception: If the guest ‘s place of employment or residence is in Austria, the competent courts for these locations must be called upon.

Hotel industry association
Last update: 02/17/2003